Customer Portal

The customer portal is the renter's side of RentBridge — where your customers browse equipment, request quotes, track rentals, and get support.

What Renters Can Do

• Browse the equipment catalog — your available fleet, organized by category
• Request a quote — priced live by the dynamic pricing engine, with duration discounts applied automatically
• Add rental insurance — optional per-rental coverage from partner providers (see Rental Insurance)
• Track rentals — from quote through reservation, pickup, and return
• View invoices — payment history across all their rentals
• Inspections — participate in pre- and post-rental condition inspections
• Get support — the AI customer service agent answers questions 24/7, escalating to your team when needed

The Renter's Booking Flow

1. Browse or search — renters find equipment by category, name, price, or location
2. Request a quote — RentBridge computes the price: base rate × demand × season, minus duration discounts (5% at 3+ days, 10% at 1+ week, 20% at 4+ weeks)
3. Review coverage options — four insurance products with exact premiums, or skip coverage
4. Reserve — once you (or your auto-approval rules) accept, the equipment is committed
5. Pick up, use, return — the rental tracks through the booking flow states

Rental Status for Customers

Status	What the renter sees
Quote	Pricing received; waiting on approval
Reserved	Booking confirmed; equipment committed for their dates
Active	Equipment picked up; rental in progress
Returned	Equipment back; inspection and deposit release in progress
Closed	All settled — deposit released (or applied against damage)
Cancelled	Cancelled before pickup

The Renter Dashboard

Each customer gets a personal view of their rental relationship:

• Active rentals — what's out now, with expected return dates
• Rental history — every past rental with full detail
• Spend analytics — spending over time and by category
• Recommendations — equipment suggestions learned from their rental patterns (powered by the matching learning loop)

Deposits, from the Renter's Side

Security deposits are held in escrow while equipment is out. After a clean return inspection the deposit is released; if there's damage or an unpaid balance, some or all of it may be applied instead. Either way, the decision is recorded and visible on the rental.

Coming Soon

• Custom portal branding (logo, colors, custom domain)
• E-signed rental agreements
• Promo codes at checkout
• Portal traffic analytics

Troubleshooting

Customers can't see equipment?

• Verify the equipment status is "Available" — rented, maintenance, and retired units don't show
• Check the rates are set (equipment without pricing can't be quoted)

Payment failing?

• The customer should verify card details with their bank
• Confirm your Stripe billing is in good standing

See Common Issues or contact support.