System Status

How to check whether RentBridge is up, and what to do when something seems wrong.

The Health Endpoint

RentBridge exposes a live deep health check:

GET https://api.rentbridge.ai/health

It returns JSON covering the platform's core dependencies:

• API — if you got a response at all, the API is up
• Database — connectivity and latency
• Cache/queue (Redis) — connectivity and latency
• Stripe — payment-provider connectivity and latency

A healthy response means the platform's core is operational. If your browser or curl can't reach it at all, that's the signal something is genuinely down (or your own network is).

Is It Down, or Is It Me?

Quick triage before reporting:

1. Hit the health endpoint — healthy JSON response? The platform is up; the issue is likely specific to your request or account
2. Check your network — can you reach other sites?
3. Re-authenticate — a 401 usually means your session token expired (30-minute TTL), not an outage
4. Rate limits — a 429 means you're sending requests too fast; wait a minute

Monitoring on Our Side

RentBridge is monitored continuously — error tracking, structured request logging, and automated health checks. Deployments run smoke tests against production. Most issues are detected and being worked before customers notice.

Reporting an Issue

If the health endpoint looks fine but something's broken for you:

1. Try Common Issues & Fixes
2. Contact support via the Help icon in your dashboard — the AI agent escalates real issues to a human
3. Urgent? Email support@rentbridge.ai with what you were doing, what happened, and roughly when — timestamps help us find your requests in the logs

Coming Soon

• A public status page with incident history and maintenance schedules
• Subscription-based outage notifications

Questions?

• Status/uptime: the health endpoint
• Anything else: support@rentbridge.ai